HomeScheduling solutionsIT On-Call & Operations Scheduling

Build IT on-call rosters automatically.

Tell Rosterzen which on-call periods need covering, which roles or technical skills they need, who is available, and the working rules to follow. It builds a workable roster and shows you any gaps it cannot fill.

Free · No account needed

IT on-call roster · Example week

46 / 48

shifts covered

2 open
Primary On-Call (18:00–08:00)1 Open
Secondary On-Call (18:00–08:00)Covered
Cloud EscalationCovered

Built for operations in

  • Managed Service Providers
  • NOC Teams
  • SRE & Platform Teams
  • IT Support Teams
  • Security Operations Teams

When availability changes

Cover the gap without overloading someone else.

Change an engineer's availability and Rosterzen rechecks primary and secondary coverage, technical eligibility, workload and recovery rules across the roster.

Before

Tuesday 18:00–08:00

Primary On-Call → Nathan

Change Event

Nathan spends most of the night handling a long-running production incident.

You ask Zoe to take the next primary on-call period immediately afterward.

Recovery rule broken

Zoe would start the next on-call period without the configured recovery time.

Next-day availability changes

Using Zoe here may make her unavailable for work already assigned the following day.

Another on-call gap

Moving Zoe from secondary coverage creates another on-call slot that still needs an eligible engineer.

Manual shift extension broke the configured recovery rule and created another on-call coverage gap.

How it works

From on-call coverage to a workable roster.

Add the periods and roles to cover, add your engineers and rules, then generate the roster.

01

Coverage to fill

Add the on-call periods that need coverage

Set when primary, secondary or specialist coverage is required.

Configuration

On-Call Coverage

8 engineers
After-hours primary1 engineerWeeknights
After-hours secondary1 engineerWeeknights
Weekend / holiday coveragePrimary + secondaryConfigured dates
02

Engineers and rules

Add who can be on call

Add availability, technical eligibility, rotation limits and recovery rules.

Configuration

On-Call Team

8 engineers
Priya SPrimary · Linux · CloudUnavailable Thu
Zoe PSecondary · Cloud · DatabaseNo back-to-back overnight
Nathan KNetwork · Incident LeadRecovery after overnight incident
Rachel MCloud · Incident LeadWeekend rotation
03

Generate the roster

Build the roster and review any gaps

Rosterzen assigns eligible engineers and leaves anything it cannot cover open with a reason.

Configuration

On-Call Coverage Check

Ready to Review
Primary/secondary coverageCheckedVisible
Technical eligibilityChecked per periodVerified
Recovery rulesConfiguredChecked
Uncovered periodsReason shownActionable

The result

A workable on-call roster, with gaps left visible.

If no eligible engineer can cover a period within your rules, Rosterzen leaves it open and tells you why.

IT on-call roster · Example week

48 shifts46 covered2 open
Shift RequirementMonTueWedThuFri
Primary On-Call (18:00–08:00)PriyaPriyaMarcusPriya
Secondary On-Call (18:00–08:00)MarcusZoeMarcusZoeMarcus
Cloud EscalationNathanNathanRachelNathanRachel
Incident LeadRachelVikramRachelVikram
Weekend / Holiday BackupKenjiKenjiZoeKenjiZoe

When plans change

Someone unavailable? Rebuild the roster.

Update availability and regenerate. Rosterzen rechecks technical eligibility, rotation limits, recovery rules and required coverage.

Something changed

Nathan spends most of the night handling a long-running production incident.

Roster needs rebuilding

Basic scheduler / spreadsheet

Fix one shift. Recheck everything around it.

Move another worker by hand
Recheck their availability and skills
Recheck weekly hours and restHours exceeded
Find the next gap your change created
Repeat until the roster works

Rosterzen

Change the input. Regenerate the roster.

01Mark the worker unavailable
02Rosterzen rechecks every affected shift
03Review the new roster and any open gaps

Updated roster

46 / 48 shifts covered

All scheduling rules met

Example scenario

See the on-call problem at a glance.

This example shows primary and secondary coverage with technical eligibility, unavailable dates and recovery rules.

8

engineers

Real-world source scenario

2

on-call roles

Primary + secondary coverage

1 week

rotation

Common on-call handover period

FAQ

IT on-call scheduling questions

Can Rosterzen create a primary and secondary on-call rotation?

Yes. Model primary and secondary coverage as separate simultaneous requirements and define who is eligible for each.

Can I make weekends and holidays fairer?

Yes. Use rotation preferences or limits to reduce repeated assignment of the same people to unpopular periods.

Can a senior engineer cover several specialties?

Yes. One engineer can hold several technical skills, but they still count as one person for overlapping coverage.

Build your first IT on-call roster.

Add the coverage to fill, engineer availability, technical eligibility and working rules. Preview a 7-day roster and any gaps with no account required.